By placing an order, you have confirmed that you have read, understood and accepted these following policies:

CANCEL ORDER

Cancellation is approved within the first 6 hours of purchasing time. After that, your order will be automatically sent to the warehouse to pack and ship out. A management, processing and transaction fee (10% of your total order value) will be applied for the cancellation.

We would appreciate it if you could please tell me the reason for cancellation. It will help us so much to improve our products and services.

ORDER MODIFICATION

If you realized that you have made a mistake when filling shipping information or purchasing, simply e-mail us within 24 hours through our support email support@beejuns.com. Please check the order confirmation email which is sent to you right after your order is placed to check all the information.

RETURNS AND REPLACEMENT

We accept the return of products that were shipped out by us and if the item is damaged, defective or in wrong specification, and if there is a case of missing parts of order.

Our policy lasts 15 days from the arrival date. If 15 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

To complete your return, please contact our support team via our email support@beejuns.com for more information. Please send us the images of your package you received with the shipping label showing the incorrect/defective/damaged part.

Please be informed that you have to pay the return shipping fee.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 business days.

If you haven’t received a refund yet, first check your bank account again/ your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@beejuns.com.

Return & Refund Policy

Last updated: 13 September 2026

If a Trozily order is not right, we want to fix it. You have 30 days from delivery to request a return, and you do not need to explain why.

1. What can be returned

Items can be returned within 30 days of delivery if they are unused, in the condition you received them, and in their original packaging where practical. Trying something on, or opening a box to look at what is inside, does not void your return.

2. What cannot be returned

• Items damaged by misuse, alteration or normal wear after use.
• Personalised or made-to-order items, unless they arrived faulty or incorrect.
• Gift cards.
• Items returned more than 30 days after delivery.

3. How to start a return

Email support@trozily.shop with your order number and, if the item is damaged or incorrect, a photograph. We reply within one business day with a return authorisation and the correct return address.

Please do not send anything back before you hear from us. The address on the parcel is often a fulfilment centre that cannot process returns, and unauthorised returns can be lost.

4. Who pays return shipping

• We pay if the item arrived damaged, faulty, or is not what you ordered. We send a prepaid label.
• You pay if you simply changed your mind. Return postage is not refundable.

For low-value items, it is sometimes cheaper for everyone if you keep the item and we refund you anyway. If that applies we will say so — you will not be asked to pay to ship something back that costs more to return than it is worth.

5. Refunds

Once your return arrives and is checked, we process the refund within 2 business days. Refunds go back to the original payment method. Your bank or card issuer then takes a further 5–10 business days to show the money in your account — that part is outside our control.

We refund the full price you paid for the returned item. Because shipping was free, there is no shipping cost to deduct.

6. Exchanges

The fastest way to exchange is to return the original item for a refund and place a new order, so you are not waiting on two shipments in sequence. If you would rather we handle it as a direct exchange, tell us and we will.

7. Damaged, faulty or incorrect items

Email us within 7 days of delivery with photographs. We will send a replacement or issue a full refund, whichever you prefer, and we cover all shipping either way. You will not be asked to return a broken item at your own expense.

8. Right of withdrawal (EU and UK customers)

If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from your purchase within 14 days of receiving it, without giving a reason. To use it, tell us in a clear statement by email before the 14 days are up, then return the goods within 14 days of telling us.

We will refund all payments received, including standard delivery, within 14 days of receiving the goods back or of you proving you sent them, whichever is earlier. Our 30-day policy above is offered in addition to this right and does not replace it.

9. Order cancellations

Orders can be cancelled for a full refund at any time before dispatch. Email us as soon as you can and we will stop the order if it has not already left the warehouse.

10. Late or missing refunds

If we have confirmed a refund and it has not appeared after 10 business days, contact your bank or card issuer first — processing delays are common at that end. If it is still missing, email us and we will send you the refund reference so you can trace it.

11. Contact

support@trozily.shop — a person reads every message and replies within one business day.