WHEN AND HOW TO CHANGE THE INFORMATION OF MY ORDER?If you realized that you have made a mistake when filling shipping information or purchasing, simply e-mail us via support@beejuns.com within 24 hours. Please check the order confirmation email which is sent to you right after your order is placed to check all the information.

WHEN DO I GET THE TRACKING NUMBER?

As a global company with warehouses around the world, we provide international shipping. Your order will be dispatched from the closest warehouse with available stock.

The in-store process for the stock and packaging will take about 2-5 business days. Then, once your order is ready for the shipment, the tracking will be available and sent to you.

Please contact us if you do not receive tracking confirmation after 5 working days from the day you completed your payment.

If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed.

HOW TO CHECK MY PACKAGE?

When your order has shipped, we will send you a Shipping Confirmation email with your tracking number.

To track your package, simply use the tracking number provided in USPS tracking system or via this link: https://www.trackingmore.com/track

WHEN WILL I GET MY ORDER?

The delivery time to you as table below:

Estimated Delivery Date = Purchasing date + 2-5 business days (process for stocking) + Estimated shipping time (chart below)

Location

Shipping time

United States

10-25 working days (usually 12-14 working days)

Canada, Europe

15-40 working days

Australia, New Zealand

15-45 working days

Mexico, Central and South America

20-40 working days

Middle East

20-40 working days

You can receive your order on or before the Estimated Delivery Date.

Tracking information updates may be delayed between the time the package leaves the factory and when it is processed at USPS facilities in the U.S. This delay typically ranges from 2 to 7 days.

RISK FREE SHIPPING

If for whatever reason your goods don't arrive within 60 days, you will be refunded 100% for that item. This is our promise to you! If there's a missing order, please let us know via support@beejuns.com. We'll investigate (it usually takes 3-5 business days) and send you another one after we get a conclusion.

CUSTOMS AND TAXES

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedules. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.

If the order arrives at your country and:

- The customer refuses to accept the package

- Number of attempts is made in the country of destination to deliver the package.

We reserve the right to abandon the package(s) and will not be responsible for any refund.

Shipping Policy

Last updated: 13 September 2026

Shipping is free on every Trozily order, to every country we serve, with no minimum spend. This page explains how long it takes and what happens if something goes wrong.

1. Order processing

Orders are processed Monday to Friday, excluding public holidays. We aim to dispatch within 1–3 business days of your order being placed. Orders placed after 2pm local warehouse time, or at a weekend, begin processing the next business day. During peak periods such as Black Friday and December, processing can take 1–2 business days longer.

2. Delivery times

Delivery time starts when the parcel leaves the warehouse, not when you place the order. Estimates below are business days after dispatch.

• United States: 5–10 business days
• United Kingdom and European Union: 6–12 business days
• Canada, Australia, New Zealand: 8–15 business days
• Rest of world: 10–20 business days

These are estimates, not guarantees. Carriers, customs and weather are outside our control.

3. Shipping cost

Standard shipping is free on all orders. The price you see at checkout is the price you pay. We do not add handling charges, packaging charges or fuel surcharges.

4. Tracking your order

You will receive a shipping confirmation email with a tracking number once your parcel is dispatched. You can also look up your order at any time on our Order Tracking page using the email address you ordered with.

Tracking can take 24–72 hours to show its first scan after dispatch. A tracking number that shows nothing yet is normal and does not mean the parcel is lost.

5. Split shipments

If you order several items they may ship separately and arrive on different days, at no extra cost to you. Each parcel gets its own tracking number.

6. Customs, duties and import taxes

Orders shipped internationally may be subject to import duties, taxes or customs clearance fees charged by the destination country. These are set by your government, not by us, and are not included in the price at checkout. Where they apply, they are the recipient's responsibility.

If a parcel is refused at customs and returned to us, we will refund the order minus any return shipping charged to us by the carrier.

7. Wrong or incomplete address

Please check your address carefully at checkout. If you spot a mistake, email support@trozily.shop within 12 hours of ordering and we will correct it if the parcel has not yet been dispatched.

Parcels returned to us because of an incorrect or incomplete address can be reshipped once you provide a corrected address. If you prefer a refund instead, we will refund the order value.

8. Delayed parcels

If tracking has not updated for 10 business days, or delivery has passed the upper end of the estimate above by more than 10 business days, contact us. We will open an investigation with the carrier and either reship your order or refund it in full. You do not need to chase the carrier yourself.

9. Lost or damaged parcels

If your parcel arrives damaged, photograph the outer packaging and the item before discarding anything, and email us within 7 days of delivery. We will send a replacement or refund you, whichever you prefer.

If tracking shows delivered but nothing arrived, check with neighbours and your building's mail room first, then contact us within 7 days of the delivery scan so we can file a claim in time.

10. Cancelling an order

Orders can be cancelled for a full refund any time before dispatch. Email us as soon as possible. Once a parcel has left the warehouse it cannot be cancelled, but you can return it under our Return & Refund Policy.

11. Contact

Anything about a shipment: support@trozily.shop. Include your order number and we will answer within one business day.